Order & Delivery
Order
How do I check the status of my order?
How do I check the status of my order?
You can check the status of your order at any time in your customer account. Additionally, you can track the current shipping status of your delivery using the shipping tracking.
Is it possible to add more products after an order has been placed?
Is it possible to add more products after an order has been placed?
Yes, this is possible as long as the order has not yet been shipped. Please contact our customer service for this.
Can I change or cancel an order?
Can I change or cancel an order?
As long as your order has not yet been shipped, you can make a change or cancellation. Please contact our customer service to do so.
Why have I not received an order confirmation even though I have already paid with Klarna?
Why have I not received an order confirmation even though I have already paid with Klarna?
Unfortunately, Klarna sometimes experiences payment process cancellations. As a result, we do not receive payment and cannot generate an order. In such a case, we would ask you to place the order again. The uncompleted order will be canceled by Klarna within 10 days, and the amount will be refunded to you. Should you still have problems with such an incident, please contact the Klarna Customer Service in Austria +43 720 883 820 or the Klarna Customer Service in Germany +49 221 669 501 30 directly by phone.
Why is an item automatically removed from my shopping cart?
Why is an item automatically removed from my shopping cart?
Unfortunately, due to trademark legal issues, we are often unable to offer every product in your country. Our system therefore automatically removes these products from your shopping cart based on the specified delivery address.
Delivery
How long does delivery take?
How long does delivery take?
Delivery time depends on your location and product availability. Delivery usually takes 1 to 3 working days.
Please note that orders paid in advance generally require one additional day for processing. Use the tracking link (after placing your order) to check the exact status.
What should I do if my delivery is late?
What should I do if my delivery is late?
In case of a delivery delay, we recommend that you first use shipment tracking. If there is no movement in your delivery, please contact our customer service. We will immediately initiate an investigation with our shipping service provider to clarify the whereabouts of your order.
Didn't find an answer?
Our team will be happy to help you.
